Privacy Policy
Multistrada Logistics (Pty) Ltd
Effective Date: 10 May 2010
Last Updated: 30 May 2025
1. Introduction
Multistrada Logistics (Pty) Ltd (“we”, “us”, “our”, or “Multistrada”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our logistics services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Contact Information:
- Full name and surname
- Physical and postal addresses
- Telephone numbers (mobile and landline)
- Email addresses
- Company name and position (for business clients)
Service-Related Information:
- Shipping and delivery addresses
- Package contents and descriptions
- Tracking preferences
- Special handling requirements
- Delivery instructions
Business Information:
- VAT registration numbers
- Company registration details
- Banking details for payment processing
- Credit information for account customers
Technical Information:
- IP addresses
- Browser type and version
- Operating system
- Website usage data through cookies
- Device information
2.2 How We Collect Information
We collect personal information through:
- Our website contact forms and online booking systems
- Direct communication via telephone, email, or in person
- Service agreements and contracts
- Delivery documentation
- Automatic collection through cookies and similar technologies
3. Purpose of Processing
We process your personal information for the following lawful purposes:
Service Delivery
- Arranging collection and delivery of consignments
- Tracking and monitoring shipments
- Communicating delivery updates and notifications
- Resolving delivery issues and customer queries
Business Operations
- Processing payments and managing accounts
- Maintaining customer records
- Conducting credit checks where applicable
- Complying with customs and regulatory requirements
Marketing and Communication
- Sending service updates and promotional materials (with consent)
- Conducting customer satisfaction surveys
- Improving our services based on feedback
Legal and Regulatory Compliance
- Complying with transport and logistics regulations
- Meeting tax and financial reporting obligations
- Responding to legal requests and court orders
- Preventing fraud and ensuring security
4. Legal Basis for Processing
We process your personal information based on:
- Consent: Where you have given explicit consent for specific purposes
- Contract: Where processing is necessary for the performance of our logistics services
- Legal Obligation: Where we are required by South African law to process your information
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided this does not override your rights
5. Sharing and Disclosure
5.1 Third-Party Service Providers
We may share your personal information with:
- Courier and transport partners for delivery services
- Customs authorities and regulatory bodies
- Payment processors and financial institutions
- IT service providers and cloud hosting companies
- Legal and professional advisors
5.2 Business Transfers
In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred to the new entity, subject to the same privacy protections.
5.3 Legal Requirements
6. Data Storage and Security
6.1 Security Measures
We implement appropriate technical and organisational measures to protect your personal information, including:
- Secure data transmission using encryption
- Access controls and authentication systems
- Regular security assessments and updates
- Staff training on data protection
6.2 Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Generally:
- Customer records: 5 years after last transaction
- Financial records: 5 years as required by tax legislation
- Marketing consent: Until withdrawn or 2 years of inactivity
6.3 Cross-Border Transfers
If we transfer your personal information outside South Africa, we ensure appropriate safeguards are in place, including adequacy decisions or binding corporate rules.
7. Your Rights
Under POPIA, you have the following rights:
Access Rights
- Request access to your personal information we hold
- Obtain a copy of your personal information
- Request information about how we process your data
Correction and Deletion
- Request correction of inaccurate personal information
- Request deletion of personal information in certain circumstances
- Object to processing based on legitimate interests
Consent Management
- Withdraw consent at any time (where processing is based on consent)
- Opt-out of direct marketing communications
- Request restriction of processing in certain circumstances
Complaints
- Lodge a complaint with the Information Regulator of South Africa if you believe we have violated your privacy rights
8. Cookies and Website Analytics
8.1 Cookie Usage
Our website uses cookies to:
- Ensure proper website functionality
- Analyse website traffic and user behaviour
- Personalise your experience
- Remember your preferences
8.2 Cookie Management
9. Contact Information
Data Protection Enquiries
For any questions about this Privacy Policy or your personal information:
Information Officer:
Mr Marco Maroudas
Multistrada Logistics (Pty) Ltd
7 Hulley Road, Isando, Kempton Park, Gauteng, South Africa
Email: office@multistrada.co.za
Telephone: +27 11 425 4089
Information Regulator
Information Regulator South Africa
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
Email: inforeg@justice.gov.za
Telephone: 012 406 4818
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Governing Law
This Privacy Policy is governed by the laws of the Republic of South Africa, and any disputes will be subject to the jurisdiction of the South African courts.
